Privacy Policy

This Privacy Policy explains how Success Sober (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, join our community, purchase memberships or mentorships, or contact us.

We are committed to protecting your privacy and handling your data in a way that is lawful, fair, and transparent, in line with UK data protection laws (including the UK GDPR and the Data Protection Act 2018).

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are and how to contact us

Success Sober is a sobriety and success-focused education and mentorship brand.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: admin@successsober.com

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We are the “data controller” for the purposes of data protection law, which means we decide how and why your personal data is used.

2. What information we collect

The information we collect depends on how you interact with us, but may include:

2.1 Information you provide directly

Contact details – such as your name, email address, and any other information you choose to share when:
- filling in contact forms
- enquiring about memberships or mentorships
- booking a call or consultation
Account and billing details – such as your name, email address and billing information when you:
- purchase a membership or mentorship
- pay via Stripe
Programme-related information – such as your goals, challenges, and context you voluntarily share in:
- forms
- emails
- calls or sessions with Rowland

Some of this information might relate to your mental health, alcohol use, or wellbeing. This can be considered special category data under data protection law. We only process this type of information when you choose to share it with us and where it is necessary to provide our services (for example, mentoring, guidance or support).

2.2 Information collected automatically

When you visit our website, we may automatically collect:

Usage data – such as pages visited, time spent on the site, links clicked and general browsing behaviour
Technical data – such as IP address, browser type, device type, and operating system

This may be collected using cookies or similar technologies. See the Cookies section below for more information.

2.3 Information from third parties

We may receive limited information about you from:

Stripe – payment status and basic billing details when you purchase a product
Calendly (or other scheduling tools) – your name, email, and booking details when you book a call
Email / automation tools – if you sign up to mailing lists or sequences

These services have their own privacy policies, which we recommend you review.

3. How we use your information

We use your personal information to:

Provide and manage our services (memberships, mentorships, calls, resources)
Communicate with you about your enquiries, bookings, or purchases
Deliver relevant content, support and follow-up based on your situation and goals
Process payments and manage subscriptions via Stripe
Send service-related emails (e.g. onboarding, reminders, important updates)
Improve our website, content, and services
Maintain security and prevent misuse or abuse of our systems
Comply with legal or regulatory obligations

We do not sell your personal data.

4. Legal bases for processing (UK GDPR)

We rely on one or more of the following legal bases to process your personal data:

Contract – where processing is necessary to provide the service you’ve requested (e.g. memberships, mentorships, consultations, access to content).
Consent – where you have actively given us permission (e.g. opting into emails, or choosing to share sensitive information in a form or session). You can withdraw consent at any time.
Legitimate interests – where processing is necessary for our legitimate business interests (for example, improving our services or responding to enquiries) and your rights are not overridden.
Legal obligation – where we must process certain information to comply with the law (for example, tax and accounting records).

For special category data (e.g. health-related information you share about addiction, mental health or sobriety), we generally rely on your explicit consent and the necessity of processing this information to provide you with the support or mentorship you have requested.

5. How we share your information

We may share your information with trusted third parties where necessary to run our business, including:

Payment processors (e.g. Stripe) – to handle secure payments and billing
Form and website tools (e.g. WPForms, WordPress plugins) – to collect and manage contact or enquiry forms
Scheduling tools (e.g. Calendly) – to manage bookings and calls
Email and automation providers – to send emails, updates or resources you have requested
Professional advisors – such as accountants or legal advisors, where required

These providers only receive the information necessary to perform their functions and are required to handle your data securely.

We may also share information if:

Required by law, regulation, or legal process
Necessary to protect our rights, property, or safety, or that of others

We do not sell your data to third parties.

6. International transfers

Some of our service providers (for example, email platforms or scheduling tools) may be based outside the UK or European Economic Area (EEA).

Where this is the case, we take steps to ensure your data is protected, such as:

Using providers in countries deemed to have adequate data protection laws; or
Ensuring appropriate safeguards are in place (for example, standard contractual clauses).

7. How long we keep your information

We keep your personal data only for as long as necessary for the purposes described in this policy, including:

To provide you with services and support
To comply with legal, tax, and accounting obligations
To resolve disputes or enforce agreements

The exact retention period depends on the type of data and context. If you would like more detail about how long we keep certain types of information, you can contact us at admin@successsober.com.

8. Your rights

Under UK data protection law, you have the following rights:

Right of access – to ask for a copy of the personal data we hold about you
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”) – to request deletion of your data in certain circumstances
Right to restrict processing – to ask us to limit how we use your data in certain situations
Right to data portability – to request your data in a structured, commonly used format in some cases
Right to object – to object to processing based on legitimate interests or to direct marketing
Right to withdraw consent – where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please email admin@successsober.com.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), if you are unhappy with how we use your data. We would always encourage you to contact us first so we can try to resolve any concerns.

9. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

Make the site function properly
Remember your preferences
Understand how visitors use the site
Improve performance, content, and user experience

You can usually control cookies through your browser settings. If you disable certain cookies, some features of the site may not work as intended.

If we implement specific analytics or marketing tools (for example, Google Analytics), we may update this section with more detail.

10. Third-party links

Our website may contain links to third-party sites, services or content (for example, Stripe checkout pages, Calendly booking pages, YouTube, or social media).

We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies separately.

11. Children’s privacy

Success Sober is intended for adults.
We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal information, please contact us at admin@successsober.com so we can review and, where appropriate, delete that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we handle your data.

13. How to contact us

If you have any questions or concerns about this Privacy Policy, or how we handle your personal information, you can contact us at: